Every job has a building, an owner and a status
Assign maintenance and operational tasks per building, follow them from open to closed, and keep the discussion on the task.
Interface shown is from an earlier version
Outcome
Assignment, claim, comment, status change and overdue events each send a notification, and overdue tasks deduct from the building's health score.
In practice
What managers and committees tell us it changes in the monthly routine.
Four statuses, priorities, categories and vendor tags per task
Comments, assignments, claims and status changes notified in-app and by email
Owner-reported issues become tasks automatically
States: open, in progress, done, closed
Comments on the task, notified to the people involved
Tasks created automatically from compliance items where enabled
Owner maintenance requests from the portal, with status updates back to the owner
How it works
Create a task with a subject, building, due date, priority, status, assignees and category; add the vendor where one is involved. Tasks move through open, in progress, done and closed, in a list or a kanban board; every comment, assignment and status change is recorded and notifies the people involved. Owners' maintenance reports arrive here as tasks. Each overdue task lowers the building health score by 5 points.
From four places: the manager's own list; owners reporting an issue in the portal, which creates a maintenance request and a task; inspections that fail, which can open a high-priority task; and the daily reminders that flag overdue work. Whatever the origin, the task lands on the building it concerns, with a category ('Elevator service contract') and, where relevant, the vendor.
Subject and description; building and unit; due date; priority; status — open, in progress, done, closed; one or several assignees; category and vendor. The list filters by building, status, priority, category and vendor; the kanban board moves the same tasks between columns. Each change writes an activity entry with user and time.
The assignee when a task is assigned or claimed; the participants when a comment is posted; the assignee when a task passes its due date — the task reminder runs daily at 07:00. Notifications arrive in the in-app inbox and by email through Novu. An owner who reported the issue sees its status in the portal as it changes.
When the committee asks what happened with the lift fault reported on 3 March, open the task: reported by the owner of B-101, assigned to the lift contractor's contact on the 4th, comment with the engineer's visit, closed on the 9th. Each entry is dated and attributed. The building's tasks tab shows open and closed work beside the expenses it caused.
In the product
Interface shown is from an earlier version
Create task side panel with subject, description, building, due date, priority, status, assignee and category fields, beside the tasks list
Related
Ask about any building, owner or balance in plain language; the Domera assistant answers from your company's own records.
Learn moreAllocate every common expense by ownership share, floor area, equal parts, floor level, lift share or a custom rule.
Learn moreOwners sign in and read their own units' statements, balances, payments, documents, compliance status and meetings.
Learn moreStart with one building
Start the 14-day trial, add the first building and run one month through it. Import the owners, post the invoices, issue the statements.